Terms of Services | Omada

Terms of Services

Effective Date: april 20, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE OMADA.AI PLATFORM. BY CREATING AN ACCOUNT OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, YOU MUST NOT USE THE SERVICE.

  1. Acceptance of Terms
    These Terms of Service (“Terms”) are a legally binding agreement between you (referred to as “you” or “User,” whether an individual or an entity) and Omada AI, Inc. (“Omada.ai,” “we,” “us,” or “our”), governing your access to and use of the Omada.ai website and AI marketing platform, including all services, features, and applications offered (collectively, the “Service”). By registering an account, or by accessing or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy (which is incorporated herein by reference). If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case “you” will refer to that entity. If you do not agree to these Terms, you must not use or access the Service.

We may update these Terms from time to time. We will notify you of material changes (for example, by updating the “Effective Date” at the top of this document and, if changes are significant, by additional notice such as email or a message through the platform). By continuing to use the Service after any revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the new terms, you must stop using the Service and, if applicable, cancel your account.

  1. Eligibility
    Age and Capacity: The Service is intended for use by businesses and individuals who are at least 18 years old, or the age of majority in your jurisdiction, whichever is higher. By using the Service, you represent and warrant that you are legally capable of entering into a binding contract and meet the foregoing age requirement. The Service is not intended for children or anyone under the age of 13. If you are under 13 years old, you are strictly prohibited from using the Service or providing any information to us. If you are 13 or older but under the age of majority, you may only use the Service under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

Business Use: If you use the Service on behalf of a business, organization, or entity, you affirm that you have the authority to bind that entity to these Terms and you agree to these Terms on behalf of that entity. In such case, all references to “you” include the entity. You also affirm that such entity and its users meet any eligibility requirements and will use the Service only in compliance with these Terms and all applicable laws.

  1. Account Registration and Security
    To access many features of Omada.ai, you must create an account. When registering an account, you agree to provide true, accurate, current, and complete information about yourself (or your organization) as prompted by the registration form. You also agree to update such information promptly to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account login credentials (username and password or any other credential method we provide). You must not share your account credentials with others, and you agree to notify us immediately at support@omada.ai if you suspect any unauthorized access to or use of your account.

You are responsible for all activities that occur under your account. Omada.ai will not be liable for any loss or damage arising from unauthorized use of your credentials (whether with or without your knowledge). We reserve the right to suspend or terminate your account (in addition to any other rights or remedies) if any information provided during the registration process or thereafter is or becomes inaccurate, false, or misleading, or to investigate suspected fraudulent activity or security issues.

Phone Number Registration and SMS Verification: You may have the option to register for, or sign in to, the Service using your mobile phone number. If you choose this option, you agree to receive one-time passcodes (“OTPs”), verification codes, and other account-related SMS messages from us at the phone number you provide. By providing your phone number for this purpose, you consent to receive such transactional text messages, which are necessary to verify your identity, authenticate your account, enable multi-factor authentication, and communicate account-security information. Message and data rates from your mobile carrier may apply. Message frequency depends on your account activity (for example, when logging in, changing credentials, or performing security-sensitive actions). We do not sell, rent, or share your SMS opt-in consent or mobile phone number with third parties for their marketing purposes. Consent to receive text messages is collected solely for use by Omada AI and is not transferable to any third party.

You represent that you are the owner or authorized user of the phone number you provide, that you are permitted to receive SMS messages at that number, and that you will notify us promptly if the number changes or is no longer under your control. OTP and verification messages are transactional and required for phone-based account features; you cannot opt out of these messages while continuing to use phone-based authentication. To stop receiving OTP messages, you must remove your phone number from your account or switch to an alternative authentication method where available. Replying STOP to an OTP message may prevent delivery of future OTPs to that number, which will affect your ability to access your account via phone-based authentication.

  1. Description of the Service
    Omada.ai provides a cloud-based AI marketing platform designed to help small businesses and other users generate marketing content and automate marketing tasks. Our Service includes several AI-powered “agents” or tools, including but not limited to:

The Service may allow you to input prompts, content, or data (such as text, images, or parameters) to these agents, which will then produce AI-generated outputs (collectively, "AI-Generated Content"). Omada.ai uses a combination of proprietary technology, machine learning models, third-party large language models, and various third-party APIs to deliver these functionalities. We continuously work to improve the Service and may add, modify, or remove features or agents from time to time. All new features introduced will also be subject to these Terms.

Third-Party Services: Some features of Omada.ai rely on integrations with third-party platforms or services. For example, the social media agent may integrate with social network APIs (such as those of Facebook, Instagram, Twitter/X, LinkedIn, etc.) to publish content or retrieve data on your behalf, and our AI functionality may call external AI model APIs. Your use of third-party services through our platform is subject to those third parties’ terms and conditions as well. You are responsible for ensuring that your use of the Service in conjunction with any third-party service (and the content you choose to share) complies with all applicable third-party terms. We are not responsible for the functionality or availability of third-party services, and we do not guarantee that any third-party integration will continue to be available for our use. We may also introduce app marketplaces or links to third-party content; we do not endorse or assume responsibility for any such third-party offerings.

Service Modifications: We reserve the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice. We will not be liable to you or any third party for any such modification or cessation of the Service. If you are on a paid plan and a discontinuation materially affects you, please contact us to discuss any refund on a pro-rata basis for the remaining portion of your subscription, if applicable.

  1. User Content and Intellectual Property Rights
    5.1 Your Content
    In the course of using Omada.ai, you and other users may provide or upload content to the Service, including but not limited to text, images, graphics, videos, data, brand assets, or other materials (“User Content”). You retain all rights and ownership of your original User Content. Omada.ai does not claim any ownership over content and media that you provide to us. However, by uploading or inputting User Content into the Service, you grant Omada.ai a limited, worldwide, non-exclusive, royalty-free license to use, reproduce, process, transmit, and display your User Content solely for the following purposes: (a) to operate, maintain, and improve the Service (including to allow our AI agents to process the content and generate outputs as requested by you); (b) to provide support and troubleshooting to you; and (c) as otherwise permitted by our Privacy Policy or expressly authorized by you. This license is for the duration of the business relationship (until your content is deleted from our systems) and is necessary for us to provide you with the functionalities of the Service. We will not use your User Content for marketing or other purposes without your explicit consent.

Your Responsibilities for User Content: You are solely responsible for all User Content you upload, submit, or generate using the Service. This means you must ensure that you have all necessary rights, licenses, and permissions to use and share such content. You agree not to upload or use any User Content that: (i) infringes or violates any intellectual property rights, privacy rights, publicity rights, or other rights of any person or entity; (ii) is unlawful, harmful, harassing, defamatory, threatening, vulgar, obscene, or otherwise objectionable (including content that is pornographic, promotes violence or hatred, or is discriminatory); (iii) contains any viruses, malware, or harmful components that could damage our systems or those of other users; or (iv) violates any applicable law or regulation. We do not pre-screen User Content, but we reserve the right (without obligation) to remove or disable access to any content that we believe violates these Terms or applicable law, at our sole discretion, and to terminate accounts that repeatedly violate content rules. You acknowledge that by using the Service, you may be exposed to content from others that you find offensive or inappropriate; we do not endorse any User Content and your reliance on it is at your own risk.

5.2 AI-Generated Content
Content generated by our AI agents based on your inputs (e.g., an image created by the graphics agent or text produced by the marketing assistant in response to your prompt) will generally be considered your content once generated, to the extent permitted by law.

Ownership of AI outputs: Omada.ai does not claim ownership of the AI-generated outputs we provide to you. As between you and us, you will own the rights to the AI-generated content that the Service creates for you, with the following clarifications: (a) If the output includes or is derived from your User Content, you obviously retain ownership of those original elements; (b) Because AI-generated content is produced by an algorithm, such content may not be eligible for traditional copyright protection in some jurisdictions (or it may be considered in the public domain if lacking human authorship). We make no guarantee about the copyright or intellectual property status of AI-generated content. (c) We recommend that you review all AI outputs before use, especially for factual accuracy and potential third-party intellectual property issues. The AI may inadvertently generate text or images that resemble existing copyrighted works or include facts that need verification. You are responsible for using the AI-generated content in compliance with all applicable laws and for any consequences arising from its use.

By using the Service, you grant Omada.ai the right to retain and use AI-generated content (associated with your account) as necessary to provide the Service (for example, storing the content so you can access it in your account history, or using it to fulfill a request like posting to your social media). We will treat any AI-generated content that includes personal information or your confidential business information as confidential and will not disclose it to other users or the public unless you choose to share it. We may use AI-generated content in aggregate, anonymized form to improve our algorithms and services, as described in the Privacy Policy.

5.3 Omada.ai’s Intellectual Property
All rights, title, and interest in and to the Service, including all software, algorithms, models, code, technology, user interface, design, know-how, and any content provided by us (except for your User Content and AI-generated outputs as described above), are and will remain the exclusive property of Omada AI, Inc. and its licensors. The Service is protected by copyright, trademark, trade secret, and other intellectual property laws. “Omada.ai,” the Omada.ai logo, and any other product or service names or slogans we may use are trademarks of Omada AI, Inc. (or its affiliates or licensors). You have no rights to use any of these marks without our prior written consent. Omada.ai grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your internal business purposes and strictly in accordance with these Terms and any usage policies we may implement (such as plan limits, API call limits, etc.). Except as expressly permitted in these Terms, you must not copy, modify, distribute, sell, lease, reverse engineer, decompile, or attempt to extract the source code of our software or any part of the Service. We reserve all rights not expressly granted to you in these Terms.

5.4 Feedback
We welcome your feedback, ideas, or suggestions about the Service (“Feedback”). If you provide Feedback to us, you acknowledge that it is given voluntarily and we are free to use it, disclose it, or implement it without any compensation or obligation to you. Any Feedback you provide is not confidential and becomes our sole property. We may use your Feedback to improve our products and services.

  1. User Responsibilities and Acceptable Use
    By using Omada.ai, you agree to comply with the following user responsibilities and acceptable use guidelines. You shall:

If you become aware of any misuse of the Service or any violation of the above guidelines, please contact us immediately at support@omada.ai. We reserve the right to investigate any potential breach of this Section and, at our discretion, remove or disable access to any content that violates these provisions and/or take appropriate legal action.

  1. Payment Terms
    Free and Paid Plans: Omada.ai may offer a range of service plans, including free (or trial) accounts and paid subscription plans with additional features or usage limits.

Billing and Payment: For subscription services, fees will be billed in advance on a recurring basis according to the plan you selected.

Refunds: Unless otherwise required by law, all sales are final and fees are non-refundable.

Changes to Subscription: You may upgrade or downgrade your plan if offered.

Taxes: The fees are exclusive of any taxes imposed by taxing authorities.

  1. Term and Termination
    Term: These Terms are effective on the date you first accept them and will continue until terminated by either party.

Your Right to Terminate: You may stop using the Service at any time.

Our Right to Terminate or Suspend: We may suspend or terminate your access to the Service for specific reasons.

Effect of Termination: Upon any termination of these Terms or your account, the rights and licenses granted to you will cease immediately.

  1. Disclaimer of Warranties
    USE AT YOUR OWN RISK. Omada.ai does not guarantee that the Service will be 100% accurate, error-free, or suitable for your specific needs.

  2. Limitation of Liability
    To the maximum extent permitted by law, in no event will Omada AI, Inc., be liable for any indirect, incidental, special, consequential, or punitive damages.

  3. Indemnification
    You agree to defend, indemnify, and hold harmless Omada AI, Inc. and its affiliates from and against any claims.

  4. Governing Law and Dispute Resolution
    Governing Law: These Terms will be governed by the laws of California, USA.

Agreement to Arbitrate: Any dispute shall be determined by binding arbitration.

  1. Miscellaneous Provisions
    These Terms constitute the entire agreement between you and Omada.ai regarding the Service.

  2. Contact Information
    If you have any questions about these Terms, please contact Omada.ai at:
    Mailing Address: Omada AI, Inc., 1100 Bellevue Way NE Ste 8A #133, Bellevue, WA 98004
    Email: support@omada.ai

We appreciate your cooperation and feedback. Thank you for choosing Omada.ai for your AI-powered marketing needs!